Booking a flight should not mean chasing a refund for months, calling a line nobody answers, or paying more after you paid. These are our promises, and under each one is how it is kept.
The total on the review page is the total we charge. Nobody calls after you pay to ask for more.
The server prices every fare with the airline before the pay button works, and your ticket is issued at the price you paid. See the Checkout Price Promise. Read more
Names, dates and airports are on one review page before payment. Nobody retypes your booking.
You type the passenger names yourself and see the full itinerary and the total before paying. A back-button resubmit never charges twice. Read more
After paying you can follow it live: seats confirmed, e-ticket issued, e-ticket e-mailed. If it takes longer than 15 minutes our team is alerted and we call you.
Manage booking shows each step with its time and updates on its own. A paid booking with no ticket after 15 minutes raises an alert to the team and the owner. Read more
Every cancellation shows the date we sent it to the airline, the date the airline paid us and the date we paid you, with the breakdown in writing. We send it to the airline within 2 working days of your go-ahead and pay you within 3 working days of the airline paying us.
The tracker lives on Manage booking and in every refund e-mail. Each stage is dated when staff record it, and a stage that runs late goes on the team's to-do list. Read more
Any change or cancellation comes as a quote you accept or decline in your own time. Never a 20-minute ultimatum by e-mail.
Quotes list the fare difference, the airline fee and our fee, and stay valid for the time printed on them. Nothing changes on your ticket until you say yes. Read more
We check every upcoming booking with the airline every two hours. A changed or cancelled flight comes to you by e-mail with your options: keep the new time, change dates or cancel for a refund. No SkyKoda fee on a change the airline caused.
A job reads each booking flying within 7 days from the airline system every 2 hours and e-mails you the old and new times with the three options. The service fee is fixed at ₦0 on those requests. Read more
One FlexPay fee of 9% of the airline's base fare, shown before you pay. No interest, and you deal with SkyKoda the whole way, not a loan company.
The fee is on the review page before the deposit and on the FlexPay conditions page. If the airline fare rises before your balance is paid, the balance follows the airline fare and you are told by e-mail; a fall is never passed on to you. Read more
Every line on this page is generated from the rules the website runs on. When a rule changes, the page changes with it.
Open your booking to see your ticket progress, send a change or cancellation request, or follow a refund.
